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Most if not all Hong Kong and Chinese-based resellers are typically keen to avoid your warranty claims past the expiration period of your serial-number referenced coverage with the manufacturer. These resellers are charged heavy import duties which are unavoidable, and they do not wish to bear the brunt of these costs as it ends up eliminating profit margins that were low to begin with (remember, they are dealing with US dollars where every dollar is significant against their currency). 6 months conveniently also sits outside the credit card chargeback expiration time, even though most resellers will not even entertain this method of payment for a multitude of reasons—lack of aftersales support being one of them.
To minimize your downtime and inconvenience, two-way shipping of all approved RMAs is covered by Vipera — applicable only to customers located in the United States, Canada, GCC countries, and Singapore.
Following a troubleshooting session with our technicians to identify the issue, Vipera will either:
After an in-house assessment, the unit will be repaired or replaced accordingly.
The RMA process may take up to 1 month, though the typical downtime (including transit) is around 3 weeks.
Vipera will handle RMAs directly after the manufacturer’s warranty expires, for the remainder of the CYCLESAFE coverage period.
Most if not all Hong Kong and Chinese-based resellers are typically keen to avoid your warranty claims past the expiration period of your serial-number referenced coverage with the manufacturer. These resellers are charged heavy import duties which are unavoidable, and they do not wish to bear the brunt of these costs as it ends up eliminating profit margins that were low to begin with (remember, they are dealing with US dollars where every dollar is significant against their currency). 6 months conveniently also sits outside the credit card chargeback expiration time, even though most resellers will not even entertain this method of payment for a multitude of reasons—lack of aftersales support being one of them.
